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Many of the products we offer are customizable, with items that are made-to-order. As a result, some of the manufacturers we sell do not accept returns of these items (except in the case of incorrect or defective items).
For those manufacturers that accept NON DAMAGED returns, the following information applies. All returns must be in original packaging and be received in original, new, and re-stockable condition in order to receive a refund less shipping charges and a maximum 15% factory restocking fee if applicable. Please contact us for details. Returns must receive a Return Merchandise Authorization Number (RMA) and be returned within 1 week or receipt.
After we receive and inspect your return, we will refund the credit card used for the purchase less shipping fees and factory re-stocking fees if applicable. We never keep your credit card information on file so you will receive a call from our Customer Service Department to process your refund.
Shipping charges and factory re-stocking fees are not refundable (except in the case of incorrect or defective items). Shipping charges and factory re-stocking fees will be deducted from the total refund amount.
Damaged, Defective or Incorrect Items-5 Days From Delivery
Policy
When your order arrives, be sure to inspect it to ensure that you received the correct products and that they were not damaged during transit. If you notice damages, be sure to note the damages with the delivery driver before you sign for it, and contact our Customer Service Department immediately.
We know that sometimes it's not possible to notice all discrepancies before unpacking everything, and damages are notices long after the carrier has left. In such a case, please contact our Customer Service Department within 5 days of delivery and they will be happy to address the situation.
In all cases of damaged and incorrect shipments, we will gladly replace the item and the cost of shipping the item back to us for exchange.
Repackaging and Shipping your Returns
After contacting us to process a return, we will get you a Return Merchandise Authorization (RMA) number. Please repack the item to be returned securely in the original packaging. Please write your RMA number in large characters on the outside of the box. Make sure that the package is fully sealed before shipping. We are not responsible for packages that are lost or damaged.
Our Customer Service Department will arrange to have the item picked up from your home. Remember that shipping charges and factory restocking fees (if applicable) are not refundable (except in the case of incorrect or defective items).
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